The prices of apartments are quoted in UK Pounds and include all taxes and services except telephone usage. Payments must be made in UK Pounds Sterling. Rates are based on nightly and/or seven-night stay, however the apartments can be pro-rated for shorter and longer stays. Prices may be subject to currency fluctuation, however, when accommodation has been paid in full, there will be no increase. All bookings must be paid in full no later than one month prior to arrival.

On making a booking, guests may be required to pay a Security Deposit to secure the apartment. The Security Deposit will be returned / credited on departure, pending general inspection. The amount of the Security Deposit may vary depending on the actual reservation. This is required for protection against unforeseen damage to the property and/or its contents, and to cover telephone charges, as well as any extra charges.

Full payment for accommodation is due and payable no later than one month prior to arrival and will be automatically debited if a credit card is provided for payment.

Payment can be made by credit card, wire transfer, sterling cheque, or cash. Non-payment of balance by due date will be deemed as a cancellation.

For some bookings made under our SPECIAL OFFER or LAST MINUTE OFFER, your card may be charged for the total amount at time of booking.

Check-in time is usually 2:00pm with check-out time around 11:00am. This may be flexible, depending on previous occupation. Should guests require an early or immediate check-in on arrival, it is recommended that reservations are made from the previous night, or to store luggage at building until apartments are ready.

Guests will be met at the building on arrival. We require guest arrival and departure details, in order to know when to expect guests. A phone number is provided, to ensure that guests are met on time and presented with keys.

A confirmation is automatically emailed or faxed upon receipt of the deposit and credit card details. A final confirmation is sent after the balance payment is taken.

The Guest must keep the Apartment and all the furniture, fittings and effects in the same condition as at the start of the booking and must leave the Apartment in the same state of cleanliness and general order in which it was found. The Company will be entitled to make an additional charge to the Guest if extra cleaning is made necessary as a result of the Guest failing to comply with this condition.

The Guest will be responsible for all damage to the Apartment or its contents during occupation and is also responsible for paying appropriate compensation to the Company if due to such damage the Apartment cannot immediately be occupied.

Where the Guest abuses the Apartment and/or displays rude or offensive behaviour towards the Company or other occupants of the building the Company will be entitled to terminate the booking and no refund will be due.

A Guest is provided with two sets of keys at the beginning of their stay. If the same number of keys are not returned the Company reserves the right to charge a £75.00 fee for each set of keys missing. The Guest shall not make any duplicate sets of keys under any circumstances.

If you want to cancel your booking, you must do so in writing. We cannot guarantee that any requests for amendments or changes in dates will be satisfied. However, if you wish to make any alteration to your booking (including the transfer of your booking to another person) after it has been accepted by us, we will try to accommodate your requirements, subject to availability and payment by you of an alteration fee, in the amount of £15.00 per booking. Any alteration made within 28 days of arrival will be treated as a cancellation and you will have to pay the charges set out below.

In the event of cancellation after your booking has been accepted by us, then we impose the following charges:

Outside 29 days prior to arrival: one nights equivalent rental will be forfeited. If however, the cancellation is received by us within 29 days to the date of arrival, no refund will be made.

No refund will be made for the unused portion of your stay or for non-arrival which is classified as a NO SHOW.

In the very unlikely event that we cannot provide the booked accommodation, the client understands that we will do our best to find an alternative of at least a similar standard, and provide transportation as appropriate to this alternative apartment. All our apartments are professionally managed so that any such occurrence is extremely rare. We shall have no liability in respect of any other costs, losses or damages existing out of or in connection with relocation of accommodation since such relocation is outside our control.

The Company reserves the right to vary the accommodation reserved subject to the alternative accommodation being in the reasonable opinion of the Company of an equivalent standard or higher standard than that reserved. The alternative accommodation may be in a different but similar location.

The Company is entitled to ask the Guest to leave the Apartment without refund of monies paid if in the reasonable opinion of the Company the behaviour of the Guest or any other occupant of the Apartment is unacceptable. In addition, no illegal or immoral activity shall take place in the Apartment. There shall be no interference with the construction or arrangement of the Apartment or of the furniture and no radio, television, stereo or musical instrument shall be played in such manner as to be audible outside the Apartment at any time.

The number of persons using the Apartment must not exceed the maximum number (of Adults & Children) stated on the Booking Form. The Company is entitled to ask the Guest to leave if this condition is broken and this will be treated as a cancellation by the Guest and Cancellation Penalties will apply together with retention of any payment made for the time the Apartment has been occupied by the Guest.

Occupation cannot be guaranteed before 2:00pm on the day of arrival and vacation must be by 12:00 noon on the day of departure.

The Company reserves the right without notice to take possession of the accommodation in the event of non payment or any other breach of the Terms & Conditions of Booking.

Customer Misbehaviour

If you behave inappropriately and cause offence, danger or damage or risk of danger or damage to any person or property, we, or our suppliers may cancel your accommodation. In this event, our and our suppliers' responsibility will cease immediately and you will not be entitled to any refund, reimbursement or compensation. Furthermore, you will be liable to reimburse us for any expenses we incur as a result of such termination.

We do not accept liability or pay compensation for any loss, damage or expense for any failure in the course of this contract due to a force majeure. This shall include without limitation any service which we or any of our suppliers could not provide due to war, any threat of war, riot, civil disobedience or strife, industrial dispute, terrorist activity, natural or industrial disaster, fire, adverse weather conditions, closure of airports or ports or any unforeseeable or unavoidable events beyond our control.

We reserve the right to amend prices or to change accommodation without notice due to circumstances beyond our control.

We take all reasonable care to ensure that the information supplied on the website is accurate, however, we cannot guarantee its accuracy and we reserve the right to change this information at any time. Property information including, but without limitation, property details, photographs, virtual tours and/or floor plans is intended as a guidance only and should not be construed as statements of fact.

We make no representations or warranties of any kind with respect to the website or the content contained on it, including any text, graphic, advertisement, link or other item. Furthermore, neither Lancaster Gate Apartments nor any contributor to its website make any representation or gives any warranty, condition, undertaking or term either expressed or implied as to the condition, quality, performance, accuracy for purpose of the content contained on the website or that such content will be accurate, up to date, uninterrupted or error free.

Save in respect of liability for death or personal injury arising out of negligence or for fraudulent misrepresentation, we and all contributors to the website hereby disclaim to the fullest extent permitted by law all liability for any loss or damage including any consequential or indirect loss or damage incurred by the guest, whether arising in contract or otherwise. The Company shall in addition be under no liability whatsoever for any loss, damage or injury sustained by the Guest caused by any other occupant of the building.